Refund policy

All sales are final.

Due to the nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or incorrect assumptions about product contents or packaging.

Please review all product descriptions and photos carefully before placing your order. If you have any questions, feel free to contact us before purchasing.

If your item arrives damaged or you receive the wrong item, please contact us at support@velunabox.com within 48 hours of delivery. Include clear photos of the item and, if applicable, the shipping box. We will review the issue and determine the appropriate resolution.

Please note that damage to the outer shipping box alone does not qualify for a return or refund, as shipping boxes and packaging materials are intended to protect the products during transit and are not considered part of the purchased product unless specifically stated in the product description.

By placing an order, you agree to this policy.