Refund policy

All sales are final.

Due to the nature of our products, we do not accept returns or exchanges for change of mind, personal preference, or incorrect assumptions about product contents or packaging.

Please review all product descriptions and photos carefully before placing your order. If you have any questions, contact us before purchasing.

If the items inside your order arrive damaged, defective, or if you receive the wrong item, please contact us at support@velunabox.com within 2 days of delivery and include clear photos of the item and packaging. We will review the issue and determine the appropriate resolution.

Shipping boxes and packaging materials are used to protect products during transit and are not considered part of the purchased product unless specifically stated in the product description.

By placing an order, you agree to this policy.