Frequently Asked Questions

How long does shipping take?

Orders are usually shipped the next business day. During busy periods, processing may take 1-2 business days. Delivery times vary depending on your location and the shipping method selected.

Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number.

Can I return my order?

We do not accept returns or exchanges.

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery and include clear photos of the item. We’ll be happy to help resolve the issue.

Please note that damage to the outer shipping box alone does not qualify for a return or refund, as it may occur during transit and does not necessarily affect the products inside.

How can I contact you?

You can reach us anytime through our Contact page or by emailing us at support@velunabox.com. We’ll get back to you as soon as possible.